Return Policy

Lia Cosmetics Returns Policy

We only accept returns for online orders.

To initiate a return, please contact our Customer Service team, who will assist you with the return process. Lia Cosmetics adheres to a strict no-paper policy to reduce waste, so shipments do not include a return slip inside the box.

Domestic Returns (Within Your Country)

Step 1: Request a return via email
Step 2: Request a prepaid return label
Step 3: You will receive return instructions via the email associated with your order
Step 4: Print the label and follow the instructions carefully to mail your package back

International Returns

International customers are responsible for the cost of return shipping and must coordinate with their local postal service.

Step-by-step process:

• Step 1: Request a return via email

• Step 2: Receive a returns form

• Step 3: Follow the return instructions emailed to you

We recommend using standard shipping with a tracking number for safety. Lia Cosmetics is not responsible for items lost in transit.

Refunds

• Refunds are only applicable within 15 working days of receiving your order.

• Products must be returned unopened and in perfect condition.

• Once approved by our Quality Check team, a refund will be issued to your original payment method and a confirmation will be emailed to you.

• Shipping fees are non-refundable.

• Refunds are not offered on sale items.

• Opened or used items are not eligible for return or refund.

• Please allow your financial institution additional time to reflect the refund on your bank statement.

⚠️ For health and hygiene reasons, we do not offer refunds or exchanges for silicone products or haircare items. Please make your purchasing decision accordingly.

Exchanges

Lia Cosmetics does not offer direct exchanges online.

If you would like to exchange a product, please email us and we will work with you to arrange a solution. Note: Exchanges are not valid if the product or parcel has been opened.

Frequent Returns

We strive to offer a flexible and customer-friendly return policy. However:

• Accounts with frequent return activity may be flagged in our system.

• Abuse of our return policy may lead to order cancellations or account restrictions.

• Lia Cosmetics reserves the right to reject any return that does not comply with this policy. Non-compliant returns may be shipped back to the sender.

Additional Policies

• All items are quality checked before dispatch. Returned items that are damaged, opened, or used will void eligibility for return or refund.

• Your personal information (name, address, contact details) is protected using SSL encryption and secure payment gateways provided by trusted merchants.

• Please monitor your email inbox for any updates or communication regarding your return.

• Our policies may be updated in the future—by placing an order, you agree to our current conditions.